--- title: Vitasigns Knowledge Base description: Vitasigns Knowledge Base --- [ ### Unboxing & Setup Getting your device ready and taking your first reading. ](https://vitasigns.com/knowledgebase/unboxing-setup) - [I have two boxes. Which one does what?](https://vitasigns.com/knowledgebase/vitasigns-monitor-vs-cuff-guide) - [Where is the best place to put my device/hub?](https://vitasigns.com/knowledgebase/best-place-to-put-vitasigns-device) - [Do I need a Wi-Fi password to set this up?](https://vitasigns.com/knowledgebase/vitasigns-device-setup-without-wifi) [See more](https://vitasigns.com/knowledgebase/unboxing-setup) [ ### Daily Routine & Troubleshooting This category helps you with your daily Vitasigns routine. Find quick answers for setup, device placement, basic use, and common troubleshooting so your monitoring stays smooth and stress-free. ](https://vitasigns.com/knowledgebase/daily-routine-troubleshooting) - [I took a reading but I didn't hear a beep/upload noise.](https://vitasigns.com/knowledgebase/no-beep-after-reading) - [Can I use rechargeable batteries?](https://vitasigns.com/knowledgebase/rechargeable-batteries-not-supported) - [My screen says "Er 1".](https://vitasigns.com/knowledgebase/error-er1-air-leak) - [My screen says "Er 4" or "Er 5". Is it broken?](https://vitasigns.com/knowledgebase/error-er4-er5-connection-timeout) [See more](https://vitasigns.com/knowledgebase/daily-routine-troubleshooting) [ ### Financial Clarity Simple explanations to help you understand Medicare letters, co-pays, monthly charges, and coverage rules so you always know what you owe and what you don’t. ](https://vitasigns.com/knowledgebase/financial-clarity) - [Do I really need to use this for 16 days a month?](https://vitasigns.com/knowledgebase/do-i-need-to-use-device-16-days-a-month) - [Why am I being charged $8 (or similar)?](https://vitasigns.com/knowledgebase/why-am-i-being-charged-8-medicare-rpm) - [I got a letter from Medicare that looks like a bill. Do I owe this?](https://vitasigns.com/knowledgebase/medicare-letter-this-is-not-a-bill-vitasigns) [See more](https://vitasigns.com/knowledgebase/financial-clarity) [ ### Understanding Your Numbers Learn what your blood pressure numbers mean, why readings change, and how to measure correctly at home so you can feel confident and in control of your health. ](https://vitasigns.com/knowledgebase/understanding-your-numbers) - [My reading is high. Should I go to the ER?](https://vitasigns.com/knowledgebase/high-blood-pressure-reading-should-i-go-to-er) - [What is the correct way to sit?](https://vitasigns.com/knowledgebase/correct-way-to-sit-for-blood-pressure-reading) - [Why is my reading different here than at the doctor's office?](https://vitasigns.com/knowledgebase/why-bp-reading-different-at-home-vs-doctors-office) [See more](https://vitasigns.com/knowledgebase/understanding-your-numbers) [ ### Travel & Lifestyle Tips for using your Vitasigns device while traveling or moving. Learn how to fly with it, take readings abroad, and troubleshoot signal issues in new places. ](https://vitasigns.com/knowledgebase/travel-lifestyle) - [Will it work if I travel internationally?](https://vitasigns.com/knowledgebase/traveling-with-vitasigns-device) - [Can I bring my monitor on a plane?](https://vitasigns.com/knowledgebase/bring-monitor-on-plane) - [I moved to a new house and it stopped working.](https://vitasigns.com/knowledgebase/proxy-access-family-view-bp) [See more](https://vitasigns.com/knowledgebase/travel-lifestyle) [ ### For Family & Caregivers Guidance for families and caregivers supporting Vitasigns members. Learn how to access readings, help troubleshoot the device, and stay involved in your loved one’s care. ](https://vitasigns.com/knowledgebase/for-family-caregivers) - [My mom is confused by the device. How can I help her from my house?](https://vitasigns.com/knowledgebase/help-parent-fix-bp-device) [See more](https://vitasigns.com/knowledgebase/for-family-caregivers) [ ### Using the HealthArc App A helpful guide to using the HealthArc app. Learn how to check your readings, refresh your data, manage notifications, reset your password, and troubleshoot common issues on HealthArc App. ](https://vitasigns.com/knowledgebase/using-the-healtharc-app) - [I forgot my password.](https://vitasigns.com/knowledgebase/forgot-password-reset) - [Where do I find my Invitation Code?](https://vitasigns.com/knowledgebase/find-invitation-code) - [I don't see today's reading in the app yet.](https://vitasigns.com/knowledgebase/reading-not-showing-app) [See more](https://vitasigns.com/knowledgebase/using-the-healtharc-app) [ ### Your Privacy & Data Rights Learn how your health data is protected and how you control who can access it. ](https://vitasigns.com/knowledgebase/your-privacy-data-rights) - [I'm getting too many text messages. How do I stop them?](https://vitasigns.com/knowledgebase/stop-text-messages) - [Why do you need my consent?](https://vitasigns.com/knowledgebase/why-do-you-need-my-consent) - [Who can see my blood pressure readings?](https://vitasigns.com/knowledgebase/who-can-see-my-readings) [See more](https://vitasigns.com/knowledgebase/your-privacy-data-rights)